NSW CV19 Customer Service update

Category: Important message

Monday 19th July 2021

Dear Trade Partners,

Updated Covid Restrictions

Further to Saturday’s announcement by the NSW Government regarding further

Covid restrictions for the Greater Sydney Region (including the Central Coast, Blue

Mountains, Wollongong, and Shellharbour), SAL need to implement the following

temporary operating procedures for the SAL NSW Distribution centre at Villawood.

The SAL NSW Distribution centre and Customer Service team will be operating at a

reduced level with minimum staff on site.

Outstanding deliveries to customers within the affected areas will be suspended

unless advised otherwise. No visitors are permitted to attend the facility, and urgent

pick-ups only by prior arrangement, which will be contactless.

NSW Customers outside the affected areas and in other States and Territories will be

serviced as usual.