As a qualified member of Lighting Council Australia, we accept the stewardship of quality and compliance that the membership demands and such, we invest significantly in both local and international engineering and design resources, to ensure our products are compliant with all mandatory standards.
Now to comply with Australian Standards, “warranty” is not a matter of simply offering a “number”, but understanding that the product has been designed and manufactured by a company that:
So when a SAL product does not meet your performance expectations and a warranty claim is requested, the following three (3) easy steps will assist you in making a claim.
Step # 1 – Within 30 days of the fault discovery, please contact the original place of the SAL product purchase during standard (local) business hours, with the following information (a) proof of purchase (b) description and quantity of the claimed fault (c) address of installation. (d) operating hours of the product.
Step # 2 – It is then the responsibility of the original place of product purchase to report the matter to SAL after-sales;
NSW | ACT – SAL National Pty Ltd, 40 Biloela Street Villawood, NSW 2163 | P # 02 9723 3099
QLD - SAL National Pty Ltd, 36 Whitelaw Place Richlands, QLD 4077 | P # 07 3879 5999
VICT | TAS | SA | NT – SAL National Pty Ltd, 46-48 Keys Road Moorabbin, Victoria 3189 | P # 03 9532 3168
WA – SAL National Pty Ltd, 29 Beringarra Av Malaga, WA 6090 | P # 08 9248 7458
NZ - Hamer, 130 Bush Road, Albany, Auckland, 0632 | P # 0800 239 239
Step # 3 - Upon review of your claim and if the product is required to be returned to SAL for technical evaluation, then at the owners expense the product must be returned to SAL as per the above nominated locations. Pending the evaluation, the claim will be validated resulting in the product being repaired or replaced with the same or best equivalent product at the discretion of SAL, or rejected if the product fault was found to be caused by conditions beyond the responsibility of SAL warranty obligations. Consideration of installation, product removal, return freight and or testing fees are not the responsibility of SAL.
The benefits to you given by this warranty are in addition to other rights and remedies you have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
issue Sept 2020