Once set, the "schedule" will continue to work as long as there is electricity power supplied.
For safety in this application, this function will be deactivated until the user relaunches the PIXIE app and power is checked and restored.
Are SAL products compatible with third party controls such as cbus?
Unless specified in writing and in consideration of the ongoing upgrade in technology and operating standards, SAL is unable to confirm performance compatibility with third party control devices. It is the responsibility of the installer to confirm performance compatibility, (inclusive of control and function limits) before installation.
Can I cover my LED panel with thermal insulation?
Unless the product is provided with a designated IC rating, (which would typically be located on the product rating label); the answer is NO.
This instruction would also apply to any associated LED driver supplied with the panel.
No, this function is not available.
Can I use a dimmer to control a sensor?
No - Dimmers are designed with a minimum load requirement, hence when a sensor turns off the light, the load detected by the dimmer will be insufficient to maintain the control.
Can I use the PIXIE dimmer SDD350BT with a sensor light?
NO - The device (SDD350BT) is a trailing edge dimmer, which is designed to operate only with a trailing edge dimmable luminaire.
Can I use the PIXIE switch (SWL350BT) with a sensor light?
NO - The switch is designed with a minimum load requirement of 13 watts. Hence when a sensor turns off the light, the load detected by the SWL350BT (if any) will be insufficient to maintain the switch control.
Yes the PIXIE range of switches and dimmers will function as a normal device without Bluetooth connectivity.
Yes, however additional devices will be required in the installation.
The circuit will require an additional load (e.g. S9065 WAVE downlight) in the same circuit with the contractor, to keep the PIXIE switch functioning in a normal manner with sufficient load.
This application is not recommended.
No, this function is not available.
My LED strip KIT, which I have just cut to (a shorter) length, is momentarily "blinking" or "flickering" when I turn the LED OFF.
This event is not a safety issue and typically occurs when the LED Strip load falls below the threshold of the driver design limit, which will result in a minor capacitive discharge in the form of the LED strip momentarily "blinking" or "flickering" when the power is turned off. When cutting LED strips KITS, it is always important to calculate the remaining LED load to reconfirm its compatibility with the existing driver, as driver changes may be required with moderate reduction in loads,
As there is no global performance standard for dimming devices (other than safety and EMC) it is important to consulate with your supplier the compatibility of the devices you propose to install. Minimum loads and dimming performance limits are critical ratings that must be considered when using such devices.
Yes, you must PAIR the multi-function devices to allow operation of the multi-way switching. See the installation instructions for simple PAIRING instructions.
Yes, you must PAIR the switch devices to allow operation of the two/multi-way switching. See the installation instructions for simple PAIRING instructions.
NO, subject to product compatibility and minimum load, SAL PIXIE switch devices operate with most common lighting brands
How many SAL Pixie devices are available?
14 = PIXIE Smart Switch, PIXIE Smart Dimmer, PIXIE Multiway Switch, PIXIE Multifunction Control, PIXIE Multifunction Remote Control, PIXIE Signal Booster, PIXIE RGB Strip Kits two and five metre, PIXIE White Strip Kits two and five metre, 3/5K and a PIXIE Timer Control (circa Jan 2019)
Yes, it has a mobile (ISO) APP for the PIXIE range of Bluetooth control switches and dimmers, which can be found on the APP store SAL PIXIE or via the SAL web site.
Yes, during standard business hours for Brisbane, Sydney, Melbourne and Perth
Yes, SAL has IPART approved products, simply go to the HOME web page and type in the search function IPART and all approved products will be displayed. IPART or Independent Pricing and Regulatory Tribunal is a (NSW) state-based subsidy program which supports the use of approved energy efficient light sources. For more information www.ipart.nsw.gov.au/Home
Does SAL have any LOW GLARE downlights?
YES, Try the Premier, Punnet, Unifit, Wash, Europa, Bento or Ecostar ranges, web link https://www.sal.net.au/products/interior-led-lighting/led-downlights
Yes, SAL has customer service centres in Brisbane, Sydney, Melbourne, Adelaide and Perth.
Yes, SAL has REES approved products, simply go to the HOME web page and type in the search function REES and all approved products will be displayed. REES or Retailer Energy Efficient Scheme is a (SA) state-based subsidy program which supports the use of approved energy efficient light sources. For more information www.escosa.sa.gov.au/industry/rees/overview
Yes, SAL has VEET approved products, simply go to the HOME web page and type in the search function VEET and all approved products will be displayed. VEET or Victorian Energy Efficiency Target regulation is a (Vict) state-based subsidy program which supports the use of approved energy efficient light sources. For more information www.veet.vic.gov.au/Public/Public.aspx?id=Home
Yes and these warranty extensions are detailed on the relevant product installation sheet or web page.
Yes, which addresses all navigation requirements of the app.
Watch this space for updates of the release.
What is the cause of nuisance flicker, sometimes seen in LED lighting?
Nuisance flicker sometimes observed in LED products, can be caused by numerous influences, such as dimming device compatibility, conflicts with minimum connected loads, adverse interference from appliances with inductive loads and off-peak ripple control signals injected by Energy providers to remotely control off-peak hot water and utility lighting services, found more commonly in the regions of NSW and QLD.
For compatibility and load issues, these conditions are typically displayed consistently throughout all times of the product use. With these experiences it is recommended that you consult with the manufacturer of the dimming device to validate if your chosen LED is compatible, which may entail exchanging the LED and or the dimming device to achieve the designed functionality.
Now dependent upon the appliance and location, symptoms for installations experiencing off-peak ripple control interference are typically minor buzzing for fans and flickering for LED light sources for the duration of the signal pulse, which is generally in the order of up to 30 seconds and then repeated within 60 minutes. These experiences are typically seen during the late evening (commonly known as off-peak time), however dependent upon your location and the schedule of your electrical provider, these (time) experiences may differ significantly.
Although ripple injection signal schedules have been around for many years, it has become more apparent with the mass introduction of electronic LED products, which due to the very nature of their construction (electronics), being more sensitive to electrical variations and associated interference.
To learn more about this subject, your local electrical provider has well documented info guides on their ripple injection schedules via their web portals and commercially available signal filter solutions can be purchased from leading electrical suppliers, which can assist but may not fully dismiss the interference.
How do I pair a multifunction control?
Now remember as easy as it sounds, you are playing with electricity, so ANY task must be conducted by an authorised installer.
Step 1 - install the switch or dimmer device and Multifunction control.
Step 2 - ensure the master dimmer or switch and the Pixie Multifunction control are within signal range (as a guide no greater than 15 metres apart).
Step 3 - quickly press the master dimmer or switch button four (4) times, where the LED indicator will commence to flash.
Step 4 - within 30 seconds, quickly press four (4) times the Pixie Multifunction control button, when the LED indicator of the Pixie Multifunction control flashes twice and then holds for 2 seconds, the pairing is complete.
Easy, this function must be set via the SAL PIXE app control.
How many (master) PIXIE devices eg: switches or dimmers can I connect to a PIXIE HOME
The maximum quantity is 32 master devices on one (1) PIXIE HOME
How many users can I have controlling a PIXIE HOME?
For Bluetooth PIXIE installations, a maximum of one (1) user per device up to a total of ten (10) users is allowed in a HOME..
For Gateway WIFI installations, the maximum users is unlimited.
9 x times in quick succession will reset the device, where a WHITE signal LED will be displayed.
I cannot find any PIXIE devices when I use an Android phone?
Android phones require LOCATIONS SERVICES to be enabled to allow it to scan ANY BLUETOOTH device.
To correct this setting follow these two easy steps.
FIRST - go to SETTINGS on your phone, THEN LOCATIONS and select ON.
SECONDLY - go to SETTINGS on your phone, THEN APPS, find SAL PIXIE, THEN PERMISSIONS and select ALLOW locations.
This first point of contact should be the place of original purchase, after which they will be responsible to coordinate the warranty communication with the SAL’s Customer service team.
Unfortunately this auto function is not available as PIXIE does not collect any system data, or have any internet data communication.
No, not at all.
All the grouped PIXIE products are communicating wirelessly, the same circuit is not necessary.
Watch this space for updates of the release.
Absolutely, careful attention is required when installing exterior products to ensure the designated aiming orientation is correct and allows for the natural cleaning of debris/dust from the glass visor surface, in particular when aimed in an upward direction. Products aimed in an upward direction can result in a build-up of dirt on the glass visor, which in turn can thermally stress the product if it is not routinely cleaned. Any aiming restrictions can be found with the installation instructions located in the product carton and or on the relevant product web page.
Simple answer is NO. Although documented as “hours” Lumen maintenance with LED products is calculated through the combination of LM79, LM80 and TM21 reporting methodologies and reflects as a guide “useful” time duration of the light source. Rated life on the other-hand (when stated) denotes the rated average LED failures over a given time, shown typically shown as rated survival hours. Now don't get this subject confused with PRODUCT WARRANTY, for SAL product warranty offer, check out the warranty statement found here and on the product installation sheet.
Yes, since 1998
Yes, SAL’s responsible supplier registration number is E1387, ERAC National Certification database link
Yes (Sunny Australia Lighting) is SAL Nationwide Pty Ltd
We have three Pixie devices, S2W/BT, SMF/BT and SMC/BT to address multiway and multifunction control.
Light Emitting Diode, with the first (red) visible spectrum LED being invented in 1962 by Nick Holonyak
(MEPS) Minimum Energy and Performance Standards is a Commonwealth Government Greenhouse and Minimum Standards Act, which focusses on the reduction of inefficient electrical sources, one of which is traditional Lighting equipment.
Regulated products for Lighting are: Fluorescent lamp ballasts, linear fluorescent lamps, transformers and converters for halogen lamps, compact fluorescent lamps and incandescent lamps. For more information on MEPS www.energyrating.gov.au/products/lighting
My Generation 2 switch will not communicate with the APP?
As with all technology, the Generation 2 Pixie products require the latest in APP software, so please ensure you have the latest version downloaded to your APP device.
My SAL Pixie App could not find any devices on my phone?
Circa March 2019, updates have been discovered with Google Android API affecting Bluetooth LE technology, which now requires location permissions to be granted in order to use the app. In order to use Bluetooth features in an android mobile phone (after android 6.0), the user must declare Bluetooth permission and the location permission to regain functionality.
Does SAL PIXIE have any local technical support service?
YES, SAL PIXIE is designed and supported locally by the SAL engineering services team, they can be contacted by email : firstname.lastname@example.org
Is it best to pair a multi-way switch with a PIXIE dimmer device in the ON or OFF state?
The recommended pairing method for a Multi-way switch is to stand close to the Multi-way switch with your smart device and app open and ensure the pairing PIXIE device (eg: switch or dimmer) is on the OFF state.
The simple answer is Yes. Electrical products are just like your vehicle when it comes to maintenance requirements. They both collect dust and require cleaning and they both have components that require routine inspection and adjustments. Please refer to any specific maintenance instruction on the SAL installation sheet or web site.
This mark, which is mandatory for in-scope lighting and electrical products in Australia, which confirms the product complies with applicable safety and EMC standards.
Suppliers Declaration of Conformity. A SDOC is typically a document that a supplier generates to confirm mandatory safety and performance testing for a particular product has been completed, in lieu of distributing expansive original test reports, which generally are best read by qualified persons. At a minimum a SDOC for lighting equipment should present the relevant Safety and EMC test reports and test report numbers, together with the relevant model numbers of the equipment being offered. The SDOC should be supplied and endorsed by the authorised supplier of the equipment.
Unless it is a designated DIY product eg: floor lamp, or residential LED lamp, all SAL lighting products are designed for installation by a qualified electrical installer only.
Humidity can play havoc with electronic circuits (more commonly known in light as LED’s) This data can be found on SAL installation sheets and should be considered before installation of equipment.
So what is the difference between MW, IR or PIR sensors?
Microwave sensors detect motion by projecting microwaves, which bounce off surfaces and returns the signal to the controlling sensor; IR sensors emit in order to identify heat or movement of an object measuring only infrared radiation and a PIR sensor measures infrared light radiating from objects in its field of view
Watch this space for updates of the release.
ElectroMagnetic Compatibility, which defines the use of different electronic devices (such as electrical appliances, medical equipment, LED’s and drivers etc) to operate without interference with other devices. This is a mandatory label (and testing) requirement for Australian Lighting equipment covered by AS/NZS CISPR 15. ACMA also recognise equivalent standards CISPR 15 and EN 55015.
IP (or Ingress and Protection) are an international standard reference which defines how well an electrical product seals itself against the intrusion of foreign bodies and moisture. The first digit I stands for intrusion of a solid object and the second digit P stands for the protection against moisture. In brief the higher the rating the more secure the product is against these elements.
As a guide IP20 is suitable for basic interior spaces eg: office areas, where IP55 and above would be suitable for exterior equipment such as floodlights.
For more information please refer to AS 60529.
For the digital LED world L70 is simply a measure of time that the light source will be reduced to 70% of its original (or initial) output. You will also see documented L90, which represents the measure of time where the product is reduced to 90% of its original (or initial output).
In street terms LM79 is a set of methodologies for laboratory testing of solid state luminaires, which will result in CCT, CRI, system power, luminous flux and distribution being reported.
In street terms LM80 is the test method for measuring lumen maintenance for a LED light source at the actual component level ie the LED.
(thermal ambient) is the recommended maximum environmental thermal limit for the safe continued operation of an electrical device. The ta rating can be found on the rating label and installation sheet, which is located on the relevant product web page. Typically, you will find ta ratings of 25 degree C for Interior products, where ta ratings of up to 50 degree C can be found for exterior products. Operating products beyond their designed ta limit is not recommended as it will stress the product components beyond their rated limits, resulting in reduced product performance or premature failure.
In street terms TM21 is a method to extrapolate the LM80 lumen maintenance data beyond the actual test duration and determine a projection of lumen maintenance as referenced by L70 or L90 (70% or 90% of the initial light source output).
This is a product that requires the installation of an earth to be compliant to AS/NZ 3000.
This is a product that does not require the installation of an earth to be compliant to AS/NZ 3000, as the product is a double insulation product.
An IK rating of a lighting product is covered by EN 62262 and is a measure of the impact resistance of a product. In brief the test process measures a products mechanical impact (impact energy joules) limits against a known mass and varied distances. As a guide the higher the IK rating (limit 10) the higher the products ability to withstand impact force.
High IK rated products (IK10) would be seen used in environments such as vandal prone installations, prisons as a guide.
Earth leakage current is an important electrical safety measurement and care should be considered when calculating earth leakage values. This data can be found on SAL installation sheets or for more details on the calculating method go to AS/NZ 60598.1.2013 table 10.3.
Like traditional HID circuits, LED despite the smaller electrical loads has its own limits when it comes to in-rush currents, which must be considered with all electrical circuits. This data can be found on SAL installation sheets.
QLD/NSW/ACT – 02 9723 3099 or VICT/SA/NT/WA – 03 9532 3168
The SAL PIXIE devices are fully compliant with AS/NZS 60669.2.1
This is an emergency light that remains ON at all time and remains ON during a supply failure for the designated time as per AS 2293. Maintained lights are typically (but not limited to) EXIT signs.
A non-maintained emergency light is one that is only used (on) for emergency lighting, hence in the event of a mains (supply) failure, the emergency light source will be activated.
(CRI) in street talk is a measure of how an illuminated object appears to the eye. As a guide the higher the CRI rating >85, the closer the illuminated object is when compared to standardized daylight. Typical CRI value available are: CRI70 for outdoor recreational sports, CRI80 for interior task areas, >CRI90 clinical observation tasks.
Si (k) denotes the colour temperature of a light source referenced against a black body radiator.
In street terms colour temperature is how warm or cool you see the light source.
eg : warm colours are typically 2700-3000k, which would generally be used in residential interior spaces.
cool colours are typically around 4000k, which would generally be used in office interior spaces.
cold colours (daylight) are typically 5000-6000k, which would generally be used in exterior spaces.
Lumen (lumen lm) is the total light out of a light source measured as (initial lumens) representing the base or NEW lamp source lumens. (Rated lumens) is then measured after 100 hours usage for traditional lamp sources and LED sources are represented by L70 or L90 ratings.
Lux (lx) is the unit measure for how much luminous flux (lumens lm), which in street terms is LIGHT falling on a given surface. Lux can be accurately measured by a calibrated Light meter
A = For standard resistive loads, such as incandescent and halogen sources the maximum load is 300 watts. For optimum system performance, the value is adjusted for 2 x gang dimmer arrangements (280 watts) and 3 x gang dimmer arrangements (210 watts).
B = For standard LED loads with power factor performance of > 0.9, the maximum load is 200 watts. For optimum system performance, the value is adjusted for 2 x gang dimmer arrangements (150 watts) and 3 x gang dimmer arrangements (100 watts).
See installation instructions for further specifications.
A = For standard resistive loads, such as incandescent and halogen sources the maximum load is 350 watts. For optimum system performance, the value is adjusted for 2 x gang switch arrangements (280 watts) and 3 x gang switch arrangements (210 watts).
B = For standard LED loads with power factor performance of > 0.9, the maximum load is 200 watts. For optimum system performance, the value is adjusted for 2 x gang switch arrangements (150 watts) and 3 x gang switch arrangements (100 watts).
See installation instructions for further specifications.
What is the minimum load of a SAL SDD350BT G2 dimmer?
Two (2) watts, subject to product compatibility.
13 watts, subject to product compatibility.
SAL PIXIE via ITUNES or Android platforms
The recommended dimmer type is a compatible TRAILING EDGE dimmer.
It is a maximum of 15 metres in clear view of each device, subject to the installation construction material (eg: concrete); which can be corrected through the use of the SAL PIXIE USB signal booster.
In line with SAL standard terms and conditions of sale the standard warranty is twelve (12) months, unless stated otherwise on the product installation sheet and web page.
The mandatory luminaire general requirements and testing is covered by AS/NZS 60598.1:2013. This standard addresses essential electrical and operating performance tests for a lighting product, which is a must when selecting lighting products.
This standard is in addition to specific product standards such as AS/NZS 60598.2.2-2016 and AS2293.1.2005 Emergency Lighting as an example.
As a minimum you should find all necessary electrical data to allow you to be informed about the electrical characteristics of the product to enable a safe and compliant installation such as RCM mark, company logo, voltage, line current, power, frequency, power-factor, country of origin, IP rating, batch number ta rating, cover ratings if applicable.
What type / format of music can I sync with my PIXIE RGB strip.
To sync your PIXIE RGB strip to music, the music file must be downloaded to your phone/tablet device and be an unencrypted Mp4 format file. Third party audio libraries eg: Spotify are not compatible with the app.
In compliance with AS/NZS 60669.2.1, fire retardant Polycarbonate
SAL distribute their products through authorised Australian Electrical Trade Wholesalers and Lighting Retailers. To find a store near you, simply go to the HOME web page and input your postcode and available locations will be provided.
More information is available via Facebook, Youtube, Linkedin, www.sal.net.au or contact your local SAL Customer service centre.
Electrical safety regulations – www.erac.gov.au
State based electrical regulators – see local State Electrical Authority for details.
Electro-magnetic compatibility regulations – http://www.acma.gov.au
ACMA LED specific advice regarding interference - www.acma.gov.au/theacma/led-globes-and-tv-reception
Energy efficiency regulations – http://www.energyrating.gov.au
This information can be found on the product installation sheet located in the product carton or relevant product web page.
Villawood NSW 2163.
Simply follow the enquiry form on the WARRANTY page of this web site and a SAL team member will review the request and confirm the offer via a return email.
It is the Australian Communications and Media Authority (ACMA) who is responsible for administering the mandatory electromagnetic compatibility (EMC) regulatory arrangements for electrical and electronic devices supplied to the Australian market.
There many reason why to use an LED light source, however the two (2) headline reasons are;
(1) a significant reduction in electrical energy to achieve the same value of illumination and
(2) a significant reduction in operating costs.
Yes, to a maximum load of 80 watts.
NO, this device is not compatible
Yes, subject to product compatibility and minimum load requirements.
Will Pixie operate with Apple Home Kits?
Sorry, Pixie is not compatible with Apple Home Kits.
Will PIXIE or PIXIE PLUS operate with (SIRI type) voice assistant?
Yes, SAL PIXIE PLUS in association with a connected SAL PIXIE GATEWAY, supports Siri Voice Control.
To operate this function the user must first have;
(1) Compatible devices - iPhone or iPad (iOS 8.0 or later).
(2) The user device must include the PIXIE PLUS App version 01.12.3666 or above.
(3) PIXIE devices located in the HOME are set up with relevant SCENES and the PIXIE GATEWAY is connected to the HOME.
Will Pixie Plus operate with Apple Home Kits?
Sorry, Pixie Plus is not compatible with Apple Home Kits. Pixie Plus is compatible with Google Home and Alexa
Yes, PIXIE devices will communicate with common voice control devices such as Google Home, with the PIXIE Plus app available in Australia September 2019.
No, these devices are not compatible
Yes, SAL PIXIE Switch, Dimmers and LED strips operate with or without Bluetooth control.