FAQ

Yes, it has a mobile (ISO) APP for the PIXIE range of Bluetooth control switches and dimmers, which can be found on the APP store SAL PIXIE or via the SAL web site.

Yes, during standard business hours for Brisbane, Sydney, Melbourne, Adelaide and Perth

Yes, SAL has IPART approved products, simply go to the HOME web page and type in the search function IPART and all approved products will be displayed. IPART or Independent Pricing and Regulatory Tribunal is a (NSW) state-based subsidy program which supports the use of approved energy efficient light sources. For more information www.ipart.nsw.gov.au/Home

Yes, SAL has customer service centres in Brisbane, Sydney, Melbourne, Adelaide and Perth.

Yes, SAL has REES approved products, simply go to the HOME web page and type in the search function REES and all approved products will be displayed. REES or Retailer Energy Efficient Scheme is a (SA) state-based subsidy program which supports the use of approved energy efficient light sources. For more information www.escosa.sa.gov.au/industry/rees/overview

Yes, SAL has VEET approved products, simply go to the HOME web page and type in the search function VEET and all approved products will be displayed. VEET or Victorian Energy Efficiency Target regulation is a (Vict) state-based subsidy program which supports the use of approved energy efficient light sources. For more information www.veet.vic.gov.au/Public/Public.aspx?id=Home

Yes and these warranty extensions are detailed on the relevant product installation sheet or web page.

Yes, www.facebook.com/salnational

The simple answer is YES, current LED technology consistently delivers solutions that provide higher efficacy performance and improved efficiency when compared to traditional HID and Halogen lamp sources.

This means, lower installed circuit power, longer and more reliable service life, lower maintenance costs and this is in addition to the availability of a comprehensive selection of LED dimming options.

As a quick guide:

Traditional MR16 lamps used for interior downlights, consumed approximately 35 watts (17lm/W), providing an average service life of 5000 hours, where the current LED equivalent consumes 8 watts (110lm/W) providing an average service life of >50,000 hours.

Or

Traditional HID lamps used for highbay installations, consumed approximately 400 watts (55lm/W), provided an average service life of 12000 hours, where the current LED equivalent consumes 150 watts (140lm/W) and an average service life of >50,000 hours.

This first point of contact should be the place of original purchase, after which they will be responsible to coordinate the warranty communication with the SAL’s Customer service team.

Yes, @salnational

Yes.

Yes, since 1998

Yes, SAL’s responsible supplier registration number is E1387, ERAC National Certification database link 

Yes (Sunny Australia Lighting) is SAL National Pty Ltd

Light Emitting Diode, with the first (red) visible spectrum LED being invented in 1962 by Nick Holonyak

(MEPS) Minimum Energy and Performance Standards is a Commonwealth Government Greenhouse and Minimum Standards Act, which focusses on the reduction of inefficient electrical sources, one of which is traditional Lighting equipment.

Regulated products for Lighting are: Fluorescent lamp ballasts, linear fluorescent lamps, transformers and converters for halogen lamps, compact fluorescent lamps and incandescent lamps. For more information on MEPS www.energyrating.gov.au/products/lighting

The simple answer is Yes. Electrical products are just like your vehicle when it comes to maintenance requirements. They both collect dust and require cleaning and they both have components that require routine inspection and adjustments. Please refer to any specific maintenance instruction on the SAL installation sheet or web site.

This mark, which is mandatory for in-scope lighting and electrical products in Australia, which confirms the product complies with applicable safety and EMC standards.

Suppliers Declaration of Conformity. A SDOC is typically a document that a supplier generates to confirm mandatory safety and performance testing for a particular product has been completed, in lieu of distributing expansive original test reports, which generally are best read by qualified persons. At a minimum a SDOC for lighting equipment should present the relevant Safety and EMC test reports and test report numbers, together with the relevant model numbers of the equipment being offered. The SDOC should be supplied and endorsed by the authorised supplier of the equipment.

Unless it is a designated DIY product eg: floor lamp, or residential LED lamp, all SAL lighting products are designed for installation by a qualified electrical installer only.

 

Watch this space for updates of the release.

ElectroMagnetic Compatibility, which defines the use of different electronic devices (such as electrical appliances, medical equipment, LED’s and drivers etc) to operate without interference with other devices. This is a mandatory label (and testing) requirement for Australian Lighting equipment covered by AS/NZS CISPR 15. ACMA also recognise equivalent standards CISPR 15 and EN 55015.

This is a product that requires the installation of an earth to be compliant to AS/NZ 3000.

This is a product that does not require the installation of an earth to be compliant to AS/NZ 3000, as the product is a double insulation product.

NSW/ACT – 02 9723 3099

QLD - 07 3879 5999

VICT/TAS - 03 9532 3168

SA/NT – 08 7084 1958

WA - 08 9248 7458

This is an emergency light that remains ON at all time and remains ON during a supply failure for the designated time as per AS 2293. Maintained lights are typically (but not limited to) EXIT signs.

A non-maintained emergency light is one that is only used (on) for emergency lighting, hence in the event of a mains (supply) failure, the emergency light source will be activated.

In line with SAL standard terms and conditions of sale the standard warranty is twelve (12) months, unless stated otherwise on the product installation sheet and web page.

The mandatory luminaire general requirements and testing is covered by AS/NZS 60598.1:2013. This standard addresses essential electrical and operating performance tests for a lighting product, which is a must when selecting lighting products.

This standard is in addition to specific product standards such as AS/NZS 60598.2.2-2016 and AS2293.1.2005 Emergency Lighting as an example.

As a minimum you should find all necessary electrical data to allow you to be informed about the electrical characteristics of the product to enable a safe and compliant installation such as RCM mark, company logo, voltage, line current, power, frequency, power-factor, country of origin, IP rating, batch number ta rating, cover ratings if applicable.

SAL distribute their products through authorised Australian Electrical Trade Wholesalers and Lighting Retailers. To find a store near you, simply follow this link and input your postcode, where the nearest location to you will be provided.

Electrical safety regulations – www.erac.gov.au
 

State based electrical regulators – see local State Electrical Authority for details.
 

Electro-magnetic compatibility regulations – http://www.acma.gov.au

ACMA LED specific advice regarding interference - www.acma.gov.au/theacma/led-globes-and-tv-reception

Energy efficiency regulations – http://www.energyrating.gov.au

This information can be found on the product installation sheet located in the product carton or relevant product web page.

Villawood NSW 2163.

Simply follow the enquiry form on the WARRANTY page of this web site and a SAL team member will review the request and confirm the offer via a return email.

It is the Australian Communications and Media Authority (ACMA) who is responsible for administering the mandatory electromagnetic compatibility (EMC) regulatory arrangements for electrical and electronic devices supplied to the Australian market.

There many reason why to use an LED light source, however the two (2) headline reasons are;

(1) a significant reduction in electrical energy to achieve the same value of illumination and

(2) a significant reduction in operating costs.